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CLIENT-CENTRED EVALUATION Examines client experiences with a program. It looks at how clients initially become aware of a program, what attracts them to it as well as what challenges their access to it. Once they are participants, it looks at how clients use specific services -- both initially and over the long term -- as well as their contacts with staff and the benefits they receive. | ||
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EVALUATING AWARENESS Exploring how clients become aware of a program and what attracts them to it EVALUATING ACCESS Looking at how easy it is for clients to participate in a program - and what challenges their access to it EVALUATING REACH Now it's Built, Will they Come? Handout and discussion points from an AEA 2017 Conference roundtable. |
EVALUATING NEEDS Exploring what help clients are looking for - and what they find EVALUATING SERVICES Examining how clients use specific services - both initially and over the long-term |