Examines client experiences with a program.
Looks at how clients initially become aware of a program. What attracts them to it. What challenges their access to it.
Once participating, it looks at how clients use specific services. Both initially and over the long term. Their contacts with staff. The benefits they receive.
Exploring how clients become aware of a program and what attracts them to it
Looking at how easy it is for clients to participate in a program - and what challenges their access to it
Exploring what help clients are looking for - and what they find
Examining how clients use specific services - both initially and over the long-term
Looking at the benefits clients receive from programs - or not