Client-Centred Evaluation (CCE)
Examines client experiences with a program.
Looks at how clients initially become aware of a program. What attracts them to it. What challenges their access to it.
Once participating, it looks at how clients use specific services. Both initially and over the long term. Their contacts with staff. The benefits they receive.
CCE aims to help programs learn what’s working well, what could be changed, how to adjust for gaps and confirm what impacts are happening. It is intended to be a collaborative approach in which the evaluator works with program stakeholders and clients (if possible) to gather data, analyse it and then report on program activities and results.
The benefits of a CCE approach are that it:
Exploring how clients become aware of a program and what attracts them to it
Looking at how easy it is for clients to participate in a program - and what challenges their access to it
Exploring what help clients are looking for - and what they find
Examining how clients use specific services - both initially and over the long-term
Looking at the benefits clients receive from programs - or not